Description

Issues self-service view enables users to build on-demand reports from the Issues register data inside the 6clicks app. It delivers preconfigured and custom views that power a broad range of reporting needs for the Issues module and provides a dashboard with key metrics for quick insight and monitoring.

Key Components

• Self-service report builder for Issues register data
• Predefined views for common reporting scenarios
• Configurable filters, sorting, and grouping
• Export and share options for stakeholder reporting
• Issues dashboard with KPIs and trend visualizations
• Permissions-aware access aligned to user roles

Benefits

• Faster insight generation without needing analyst support
• Consistent, trustworthy reporting across teams
• Clear visibility into issue volume, severity, owners, and SLAs
• Early detection of trends and hotspots to guide action
• Time saved through reusable views and exports

Example Use Case

A compliance lead filters the Issues register to open high-severity items owned by their team, groups by category, and exports a monthly summary with trend charts from the dashboard to share in the governance meeting.