Jira integration now available
February 21, 2024
Enhancement
Release notes

We're excited to announce the release of our integration with Jira, designed to streamline your Issue and Incident Management processes seamlessly within 6clicks.

Customers utilizing Jira Cloud can now enjoy the benefits of effortless coordination between our platform and Jira, with efficient allocation of actions to your technical teams. Say goodbye to double-handling between systems as you'll be able to create, link and have real-time visibility of Jira issue assignment, status and due dates all from within 6clicks.

Reach out to your Customer Success Manager, Solution Architect, or Support today to enable the Jira integration for your instance. Let's optimize your workflow and elevate your experience with 6clicks and Jira Cloud.

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Release Notes: 7 February, 2024
February 7, 2024
Enhancement
Release notes

We're excited to bring you the latest updates to our platform. This release includes new features, enhancements, and bug fixes that aim to improve your experience. Here's a summary of what's new:

Features / Changes:

  • Audits & Assessments: Date format change for Assessment's created date.

  • Login: UX improvements to OTP workflow on login screen.

Bug Fixes:

  • Audits & Assessments: Upload file fails when importing assessment.

  • Audits & Assessments: Assessment not correctly pulling target response when importing.

  • Controls: UI issues with center table.

  • Controls: Review date handling.

  • Controls: When a responsibility is deleted, opening a control set shows blank page.

  • Hub & Spoke: UI issues with Spokes displaying in random sequence.

  • Issues: Errors on bulk update.

  • My Tasks: Missing recurring tasks.

  • Permissions: Unable to delete groups when assigned to deleted record.

  • Risks: Required Permission errors when clicking on Risk Register.

  • Risks: Risk Treatment Plan's fields are not getting saved on edit.

  • Security: Web Application Firewall errors handled more elegantly.

  • Switch Teams: Security improvements in Switch Teams functionality.

  • Third-Party Forms: Creating an onboarding form throws exception.

  • Trust Portal: When viewing assessments, filters on the main page are not activated.

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Kicking off 2024 with a better overall experience
January 23, 2024
General update
Release notes

In our latest update, the focus has been on addressing bugs through an intensive bug-fixing initiative, or as we like to call it internally, a "bug bash", reinforcing the stability and reliability of the 6clicks platform.

One of the key benefits you'll notice is a general improvement in overall experience, contributing to a smoother and more efficient operation, ensuring that your daily workflow remains consistent and dependable.

Notable fixes include:

  • Assessments: Adding a reviewer to an Assessment will no longer cause a system error, keeping your workflow moving.

  • Risks: Unassigned risks are now accurately listed in the Risks module, ensuring a precise overview of your risk landscape.

  • Risk Treatment Plans: Edited plan details now stay intact, eliminating instances where data was inadvertently cleared.

However, the above is only a small snapshot of the improvements included in this release.

We want to express our gratitude for your ongoing support and feedback, and if you encounter any anomalies, please continue to share them with us through our support channels. Thank you for being part of our growing community, and we look forward to announcing our next wave of feature enhancements in coming weeks.

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Hailey GPT for Audits & Assessments
December 19, 2023
New

Question-based assessments can now be easily responded to with Ask Hailey, powered by our latest generation Hailey GPT engine, guiding users through the response process and providing helpful suggestions for answers based on previous assessment responses. 

Answer Retrieval 

Hailey intelligently retrieves relevant information from past responses, regardless of the different question structures. By analyzing the context and content of the questions, Hailey can provide users with the most relevant information to support their responses. 

Generated Answers 

The system goes beyond simple answer retrieval by generating answers based on the interpretation and combination of past responses. By analyzing patterns in previous answers, Hailey can generate high-quality responses that are tailored to the specific requirements of the assessment question. 

Attachments 

Users can preview and attach relevant files suggested by Hailey, such as screenshots or supporting documents. Hailey recommends relevant file attachments that can provide additional context or support for the user's responses. 

Data Boundaries 

Hailey's data is limited to the Spoke team and respondent group within a team, ensuring the highest level of data security and context relevancy. By restricting access to only the relevant parties, Hailey maintains the confidentiality and privacy of the assessment data. This ensures that sensitive information is protected and that the assessment remains relevant to the specific context in which it is being conducted. 

We’re very excited about this new capability, and we hope you are too. Learn more here.  

Have a lovely Christmas and New Year’s break.

Linked feedback
Assessment response recommendations powered by Hailey GPT
Feature Requests
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Release notes: 23, November 2023
November 23, 2023
Enhancement
Release notes

Enhancements:

  • Audits & Assessments: Add a 3-month recurring period option for Assessments.

  • Risk Management: Enable bulk addition of RTPs to multiple risks.

  • Risk Library Integration: Push risks directly from the risk library to the risk register. Knowledgebase article here.

  • Issue Library Integration: Push issues directly from the issue library to the issue register. Knowledgebase article here.

  • User Interface: Side panels showing control details will now preserve filters.

  • Notification Customization: Update control responsibility change notifications to dynamically use labels from Administration > Custom Data.

  • Date Field Usability: Editable custom date fields in Registers now include an option to clear the selected date.

  • Risk Register Enhancement: Display record count when selections are made.

  • Hailey UI Updates: Comprehensive updates for authority mapping, control descriptions, and assessment responses.

  • Feature Flag Adjustments: Removal of acceptance actions for Hailey suggested answers and acknowledgment of attachment success.

  • User Audit Trail: Added 'Created by' column in Admin>Users table.

Reporting Enhancements:

  • Self-Serving View: Introduced QBA Self-Service View for enhanced reporting

Bug Fixes:

  • Configuration Issue: Fixed the absence of 'Configure Matrix' button in the risk Rating field.

  • Filter Refresh Glitch: Addressed the issue of continuous refreshing after applying a filter.

  • Role-Based Access: Resolved visibility issues for contributors in the Third-party module.

  • Control Linking: Enhanced functionality for linking multiple controls to an issue.

  • RBA Submission: Resolved issues in submitting the RBA after attaching mandatory documents.

  • Risk Import Functionality: Fixed the functionality of importing risks to update existing risks.

  • RBA Response Error: Resolved application errors when selecting all provisions on the RBA Response Page.

  • Attachment Download: Enabled downloading attachments from the Issue + Assessment SPM for a control.

  • Control Assessment Linking: Ensured older versions of Controls display linked assessments correctly.

  • Navigation Error: Resolved Hub and Spoke navigation errors.

  • Group Deletion Display Issue: Fixed display issues post-group deletion.

  • Performance Improvement: Enhanced performance in Trust Portal.

  • Assessment Suggestions: Addressed Hailey suggestions not appearing for Re-Opened assessments.

  • Assessment Import: Fixed the assessment import failure issue.

  • Publishing Functionality: Addressed issues in publishing a Control Set.

  • Assessment Recurrence Notification: Resolved problems with assessments not recurring or sending notifications.

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Release Notes: 9 November, 2023
November 9, 2023
New
Enhancement
Release notes

Risk module: control effectiveness

Control Effectiveness.gif

We're excited to announce significant updates to the "Controls & Compliance" tab in risk details, designed to streamline how risk professionals manage and interact with control details within the risk module.

Gain instant access to a control's essential information around the control's effectiveness and performance from the newly updated side panel menu showing control details, including:

Issues & incidents

You can now view issues that are linked to a control under the issues tab. Search, filter and view the latest 31 days of linked issues.

Audits & assessments

In the Assessments tab, you'll find a half-year's worth of control assessments (including requirement-based and questionnaire-based assessments) at your fingertips. Clicking on an assessment reveals the detailed results of the question and responses, including attachments.

Control responsibilities

Lastly, the Responsibilities tab lists all tasks linked to the control. A click provides the details of each responsibility, including the workflow stage, comments, and related attachments for complete task visibility.

These enhancements will empower risk management professionals with more information at the right time when managing risks.

Learn more here.

Streamlined team switching & management

Switching teams.gifWe're excited to announce our new simplified team-switching capability. Gone are the days of juggling multiple accounts or losing track of which team you're working with. Our latest update includes the following:

  • Instant team switching: Jump between teams with just a click; no more logging in and out.

  • Easy team management: Link all your teams under one account and manage them effortlessly.

  • Automatic updates: If you change a password, we'll guide you in ensuring your teams remain linked.

Experience the freedom of fluid movement across your projects and teams!

Learn more here.

Success Launchpad

Success Launchpad.gif

The Success Launchpad is a new capability allowing users to access our expert guides anywhere in 6clicks. It's available in both Growth and Hub & Spoke environments for admin and non-admin users, excluding Trust Portal Viewers and Response Only users.

Our team will continue to add expert guides to the Success Launchpad, but if you can't find what you're looking for, you can always reach us at support@6clicks.com.

Everything else

  • Ability to bulk delete third parties

  • Ability to link multiple controls to an Issue internally and from the control set

  • Ping ID support for SSO

Additionally 19 bug fixes across the platform.

Linked feedback
Improved risk lifecycle capability
Feature Requests
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Release Notes: 11 October, 2023
October 11, 2023
Release notes

We're excited to bring you the latest updates to our platform. This release includes a mix of new features, enhancements, and bug fixes that aim to improve your experience. Here's a summary of what's new:

New Features and Enhancements:

  • Enhanced Risk Table: Experience a revamped Risk table with a new pagination-based grid system and column sorting designed to enhance performance and improve your user experience.

  • Risk Treatment Plan Updates: The Risk treatment plan completion date is now accessible in multiple areas, including risk treatment plan, My Tasks, and assessments.

  • Assessment Due Date: You can now set the current date as the due date for Assessments.

  • Performance Boost: Enjoy a 3x faster initial page load speed across all modules and pages.

  • Policy Data Import Speed: Improved the execution time for importing policy data on a control set by 70%.

  • ServiceNow Integration: Experience a faster and more reliable integration with ServiceNow for large datasets, boasting a 10x speed improvement and background processing.

  • IdP Group Syncing: For those using JIT Provisioning (SSO), you can now leverage explicit and conventional naming for IdP group syncing.

Resolved Issues:

  • Control Set Edits: Fixed an issue experienced during the editing of a Control Set.

  • Authority Mappings: Resolved the issue regarding the loading of authorities to see mappings, especially for large datasets.

  • Assessment Data Linking: Addressed the problem of duplicate Risk data appearing while linking questions in an assessment.

  • Risk Tagging: Fixed an issue when adding tags to a risk.

  • Trust Portal Display: Fixed an issue in the Trust Portal where the results in QBA's Child Question section displayed blank when the 'Answer' filter was applied and the back button was clicked.

Decommissioned Feature: 

  • Risk Pulse: Please note that Risk Pulse has been decommissioned.

As always, please reach out if you have any feedback or questions. Happy clicking!

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Enhancements to the Trust Portal: Global T&Cs and improved assessment viewing capability
September 15, 2023
New
Enhancement

Trust Portal-gif.gif

We are thrilled to announce new updates to our Trust Portal. As we continuously strive to enhance our platform, we've incorporated some of your most sought-after requests, which we hope you'll enjoy.

The 6clicks Trust Portal is the fastest and most transparent way to demonstrate your company’s commitment to risk and compliance, and our latest update introduces the much-anticipated Global Terms & Conditions (T&Cs) feature. This is designed for Hub & Spoke environments, streamlining the management of T&Cs. You can effortlessly add them at the Hub and make them available in your respective Spokes, ensuring consistency across the board. If your T&Cs change, simply update them at the Hub, and the updated T&Cs will propagate down to all connected Spokes automatically, ensuring uniformity across your organization. Lastly, if you require a Spoke to have its own T&Cs, you can enable them to create their own while your other Spokes adopt the mandated T&Cs.

Furthermore, we've revamped how requirements-based assessments (RBAs) are displayed in the Trust Portal. With the new rollout, users gain more control over what they share with the ability to limit which RBA fields are shown to Trust Portal viewers. We've also incorporated RBA response attachments in the viewer for those waiting for attachment features akin to QBA, and the choice is in your hands whether you share attachments or not.

We're excited for you to explore these updates, and as always, your feedback is invaluable to us. It is the driving force behind what we build, so please continue sharing your thoughts with us.

Learn more here.

Linked feedback
Trust Portal updates
Feature Requests
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An update on performance
August 31, 2023
Enhancement
General update

Dear 6clicks Community,

As an update on the post titled Overcoming performance issues for a better user experience, we have since released a series of performance-related updates that have had very positive results across the platform. We have received some great qualitative feedback from some of you, and we are also seeing very positive quantitative improvements across the platform that support this feedback. 

There's also more to come! We plan to roll out further performance-related updates throughout September to ensure you have the best possible experience! Thank you again for your ongoing support, and as always, if you are still experiencing performance-related issues or have any questions, please don't hesitate to contact us at support@6clicks.com.

Yours sincerely,

The 6clicks Team

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Overcoming performance issues for a better user experience
July 25, 2023
General update

Dear 6clicks Community,

We hope this post finds you well, and we want to express our sincerest gratitude for your support throughout our journey of growth and development. As we continue to expand and evolve, we recognize that there are challenges that come with progress. Today, we want to address one such challenge at the forefront of our efforts: performance issues experienced by some customers.

As a company, we are committed to providing you a seamless and enjoyable experience on our platform. However, the significant growth we've experienced over the past few months has brought some growing pains. Despite our best efforts to anticipate and mitigate potential issues, the surge in users and usage put an unexpected strain on our system, leading to performance concerns that may have impacted your 6clicks experience.

We understand the frustration and inconvenience these performance issues may have caused, and we sincerely apologize. Our team takes your feedback seriously, and we've been working tirelessly to overcome these challenges and improve your experience.

Our engineering team is laser-focused on optimizing our infrastructure and streamlining code to enhance our platform's speed, reliability, and responsiveness; this is our primary focus over the next month. We will keep you posted as we release updates.

As always, your feedback has been instrumental in guiding our improvements, and we encourage you to continue sharing your experiences with us. If you encounter any performance issues, please get in touch with us at support@6clicks.com. Providing specific details about the page, action, and timestamp will help us resolve these issues.

We recognize that our journey towards growth and excellence is shared, and your support has been invaluable. Together, we are building the best GRC platform possible. We remain committed to transparency, communication, and innovation as we forge ahead.

Once again, thank you for being a part of our community, your patience during these challenging times, and your belief in the potential of 6clicks. Your dedication drives us to be better every day, and we are excited about the road ahead as we continue to build an outstanding experience for you and all our users.

With warmest regards,

The 6clicks Team

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Automated follow-up assessments in 6clicks
July 18, 2023
New

Automated Assessments (1).png

Say goodbye to manual, time-consuming follow-up assessment processes as 6clicks rolls out its new automation capability. Introducing the ability to set automated follow-up assessments for Question-Based Assessments (QBA) and QBA templates, streamlining your assessment workflows.

Designed for vendor and third-party onboarding, whereby an initial internal assessment can automatically trigger a more comprehensive vendor assessment depending on the score of the initial assessment, the applicability of this new capability actually applies to any use case that requires automated follow-up assessments. 

Our new automation capability allows you to specify one or more follow-up assessments from your library of existing published assessment templates as an automation. No more manual decision-making on whether a follow-up is required – our system takes care of it for you!

You're in full control of defining the scoring logic that triggers the automated assessment. Assessment automations can be applied to both weighted and risk rated QBAs. Customizing your follow-up assessments is easy – specify due dates, owners, respondents, and recurring settings to meet your needs. 6clicks well then automatically generate a QBA from a template and assign it to respondents based on your pre-defined settings.

What's more, it's easy to keep track of automated assessments! On the assessment table, 6clicks provides clear indicators showing which assessments have been created and the source assessment which triggered them.

The functionality also extends to Hub & Spoke environments. Define the assessment template and linked automated assessments at the Hub and share them with your spokes by pushing directly or making the assessments available in the Content Library. 

With this new capability, we aim to streamline your assessment process, reduce manual work, and minimize errors. You'll have more time to focus on the critical aspects of your business rather than manually managing assessment workflows.

Try it now and experience the power of automated follow-up assessments in 6clicks. We can't wait to hear about your success stories with this new feature! 🎉

Learn more here.

Linked feedback
QBA automation
Feature Requests
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Introducing 6clicks' new Trust Portal capability: empower your organization with public profiles
April 14, 2023
New
Enhancement

Trust Portal GIF.gif

We're excited to announce the latest addition to our growing list of features: the 6clicks Trust Portal. Our new trust portal capability gives organizations more control and flexibility to share their profiles while maintaining the highest level of privacy and security. Our goal is to empower your organization to share information with clients, partners, and regulators in a secure and controlled manner.

In this blog post, we'll explore the new features of our trust portal capability and show you how they can help you build a more transparent and trustworthy business environment.

Make your profile public

With the new 6clicks Trust Portal, you can now make your organization's trust portal profiles public. Anyone with the shareable link can access your profile and view your control sets. This feature is especially useful for organizations that want to demonstrate their commitment to transparency and compliance with industry standards and regulations.

Generate shareable links

It's now even simpler to share your organization's profiles. With the ability to generate a shareable link, you can easily share your public profile with clients, partners, and regulators. This ensures that your organization's compliance efforts are visible to all relevant parties, fostering trust and confidence in your brand.

Maintain privacy with selective item visibility

While publicly sharing your organization's profile can foster trust and transparency, we understand the need for privacy in certain situations. With our trust portal capability, you can make one or more items private within a public profile. This ensures that sensitive information remains secure while still offering a high level of transparency to your stakeholders.

Approve public-private user access requests

The 6clicks Trust Portal also allows you to approve public-private user access requests to enhance security and control further. When a user requests access to private items within your public profile, you can review and approve or deny the request, ensuring that only authorized individuals can access sensitive information.

These 6clicks Trust Portal updates are a powerful addition to our platform, designed to help organizations build trust, transparency, and compliance in their business environment. With the ability to make profiles public, generate shareable links and maintain privacy with selective item visibility, your organization can build trust more effectively and securely than ever before.

Learn more here.

Linked feedback
Trust portal updates - public profiles
Feature Requests
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Introducing the onboarding form builder for third parties and vendors
April 14, 2023
New

Onboarding form.gif

We at 6clicks are excited to announce a new feature that will significantly improve onboarding third parties - the 6clicks onboarding form builder. This powerful new addition to our third parties module allows you to create custom third-party onboarding flows, define specific fields and settings, and help automate the onboarding process. Let's dive into what you can expect from the onboarding form builder.

Onboarding form builder overview

The onboarding form builder enables you to create a new onboarding flow within the third parties module. This user-friendly interface allows you to define required end-user fields, such as geography, industry, and custom data. Additionally, you can set specified values for fields to be saved upon third-party submission, ensuring accurate and consistent information across all submissions.

By choosing an existing assessment template to be sent on form submission, you can save time and streamline the onboarding process. Set assessment due dates, allow the form submitter to select assessment respondents, or even predefine assessment respondents. The onboarding form builder provides the flexibility to cater to your organization's needs.

One key feature of the onboarding form builder is its ability to designate notification recipients for form submission and assessment results. This ensures that the right stakeholders are informed and can take action when needed. Furthermore, you can easily view, filter, and search for onboarding flows in a single table, giving you better visibility and control over your onboarding processes.

The onboarding user experience

The onboarding form builder allows end-users to access onboarding forms via the provided unique URL. They can complete and submit all required fields and even specify assessment respondents when submitting. This empowers end-users to take an active role in the onboarding process.

Onboarding form automation

The system automation features of the onboarding form builder are designed to save you time and effort. When the end-user submits the form, the system automatically creates the third party, adds field values from the form submission to the third-party record, and generates and assigns new assessments based on form submissions. Additionally, the system sends notifications for third-party creation and assessment completion, keeping you informed at every step of the process.

The onboarding form builder streamlines your third-party onboarding process by providing a seamless, customizable experience. You can now create unique onboarding flows, manage required fields, automate assessments, and more. With this new feature, 6clicks continues to empower organizations to simplify and optimize their third-party management. Try the onboarding form builder today and experience a new level of efficiency in your onboarding process.

Learn more here.

Linked feedback
Third-party / vendor management updates - phase 2
Feature Requests
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Updates to 6clicks SSO: enhanced provisioning, streamlined access, and more!
March 29, 2023
New
Enhancement

SSO.pngWe are thrilled to announce some exciting updates to our Single Sign-On (SSO) capability, designed to improve your experience, boost productivity, and strengthen security. With new enhancements like just-in-time user and role provisioning, streamlined user access from Identity Providers (IdPs), and extensibility to support a wide range of IdPs, 6clicks SSO is now better than ever.

Here's a quick rundown of what's new:

Just-in-time user and role provisioning

Our new just-in-time provisioning feature enables you to automatically create and update user accounts and role assignments from your IdP. The creation or update is actioned when the user authenticates using SSO. This reduces the time spent on manual user management and ensures that your organization's user access is always up-to-date.

Streamlined user access from IdPs (Okta or Azure AD)

We understand that many of our users rely on Okta and Azure AD for identity management. To make your experience smoother, users can now access 6clicks with a single click from their Okta or Azure AD dashboard, reducing login friction and ensuring seamless, secure access.

Extensibility to support a wide range of IdPs

In addition to Okta and Azure AD, we've expanded our SSO functionality to support a wide range of IdPs. With our new extensible architecture, 6clicks SSO is now compatible with a variety of other IdPs, making it easier for organizations of all sizes to integrate our platform into their existing infrastructure.

Additional security layers

We take security very seriously at 6clicks, and our latest SSO update is no exception. SSO can now be enforced on all internal team users by restricting access to a domain (for example, 6clicks.com). Users within this selected domain can only access your 6clicks teams via SSO. These updates protect your data and give you more control over your organization's security posture.

We are confident that these updates to our SSO functionality will provide you with a more efficient, secure, and user-friendly experience. If you have any questions or need assistance implementing these new features, please don't hesitate to contact our support team.

Learn more here.

Linked feedback
User can sign in with their organisation Single Sign-On (SSO)
Feature Requests
User management and provisioning via Okta and AAD
Feature Requests
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Customize your risk workflow stages
March 20, 2023
New
Enhancement

Risk stages.gif

We are excited to announce the release of our latest risk workflow functionality in 6clicks, designed to uplift how you manage risk in your organization. The new features provide a more customizable and streamlined approach to your risk management process.

Custom Risk Workflow Stages

With the new risk workflow functionality, you can now create custom stages for your risk management process. You can define each stage according to your needs and requirements, ensuring the process is tailored to your organization. Whether you need to perform a risk assessment, implement controls, or review risks, you can now do so in a structured and organized manner.

Selecting Fields to be Completed in Each Stage

The new functionality also allows you to select which fields are to be completed in each stage, meaning that you choose the necessary information from your team members to capture or update at each stage. This means your risk management process is easily repeatable and followed across the organization, saving time and ensuring best practices.

Defining Stage Entry and Exit

You can set which fields can be updated at each stage and define the entry and exit conditions for each stage. This ensures that your users do not deviate from your organization's prescribed risk management flow, skipping steps and not inputting critical information, giving you and your stakeholders greater control and confidence in your organization's risk management capability.

Stage Requirements

It's also possible to now set stage field requirements. This allows you to predefine what field values must be selected before the user is able to move on to the next stage. This provides a flexible approach to designing workflows to meet your organization's needs while ensuring the proper guardrails are in place to help your users step through the risk lifecycle, no matter their experience.

Adding Instructions at Each Stage

In addition to customizing the risk management process stages, the new functionality allows you to add instructions at each stage for users to view and reference. This helps to ensure that everyone involved in the risk management process understands their responsibilities and the steps they need to take. In addition, users can easily access the instructions, making it easy for them to complete each stage correctly.

Control at the Hub

Lastly, for teams on Hub and Spoke, you can define your risk workflow stages, including fields and entry and exit conditions, at the hub and push your workflow configuration down to all your spokes. Or, allow the workflow configurations to be defined separately at each spoke. The choice is yours!

The newly released risk workflow functionality in 6clicks provides a more efficient and customizable approach to managing risk in your organization. With the ability to create custom stages, select fields to be completed in each stage, define stage entry and exit conditions and add instructions at each stage, you can now manage risk in a structured and organized manner. Risk management just got even more powerful with 6clicks.

Learn more here.

Linked feedback
Risk workflow updates phase 1
Feature Requests
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