6
6clicks Roadmap & Feature Requests
6
6clicks Roadmap & Feature Requests
1
Include Support Links within Spoke
J
Jack Buckman
Apr 8, 2025

If I am an administrator of a hub and I am within a spoke that I am an advisor for, I should be able to see support links within the spoke environment. There are some situations when trying to report a bug, where I actively have to navigate away from the bug to the hub level just so that I can open the reporting mechanism. By this point, I have lost my reference point to the bug, limiting the information I can provide. It is also a disruptive workflow when looking to consult the Knowledge Base when implementing something at the spoke level.

Comments
S
Saurabh Rihan
Apr 24, 2025

Thanks for the feedback, Jack.
Can you confirm - are you looking for the below 2 options at the spoke level ?

  1. Knowledge base
  2. Submit support ticket
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J
Jack Buckman
Aug 28, 2025

Saurabh Rihan Hi Saurabh - yes. Looking for both and everything else that is available from the Hub, as seen in the screenshot attached. From a UX point of view, I should be able to get to support links regardless of the page I am on. Understand that respondents etc should still see the names of advisors, but all other internal user types should independently be able to see that, regardless of whether or not they have access to the hub in my opinion.

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