We’re expanding automation capabilities in the Custom Workflow Builder with new event triggers and actions — enabling real-time orchestration across your risk workflows and integrations.
Real-time Event Triggers
You can now automate processes instantly when key events happen within the platform. All triggers fire in near real-time when the event occurs.
Available triggers include:
Risk created - Fires when a risk is created.
Risk updated - Triggers whenever any risk field is modified, capturing both previous and new values.
Risk owner changed - Fires on any ownership change — assignment, reassignment, or unassignment.
Risk workflow stage changed -Triggers on all workflow stage transitions.
Risk custom field changed - Available for individual custom fields and supports conditional downstream workflow configurations.
Risk assessment created - Fires within near real-time when a risk assessment is created.
Risk treatment plan created - Fires when a treatment plan is created..
Custom Workflow Builder Actions
You can now configure workflows to perform the following actions automatically:
Create Risk - Create new risks with full support for standard and custom fields.
Assign Risk Owner - Assign or reassign owners in bulk via a single API call.
Add Comment / Attachment - Attach comments or files to an existing risk from external processes.
Change Risk Stage - Move risks across workflow stages with validation enforced.
Update Risk - Partially update risk records, including custom fields, without impacting other data.
Create Risk Assessment - Create assessments linked to existing risks, including custom field support.
Update Risk Assessment - Update assessment data across Spoke tenants.
Custom Field Support for Register Items - Create and update assets, issues, and custom register records with full custom field support.
How to get started
To enable event triggers, contact us at support@6clicks.com and request activation of the Entity Change Event Publisher feature.
Please include:
Tenant name
Instance/environment
For more information, refer to the Custom workflow builder and Event Triggers knowledge base articles.